These Billing Terms apply to every paid moonstone subscription and form part of the Terms of Use. moonstone sells two separate paid products: the moonstone Pro membership, and Scan API plans. They are billed independently: holding one does not grant or affect the other, and cancelling one leaves the other running.
What you are charged and when
Prices are shown in United States dollars on the page where you subscribe, and the price you see at checkout is the price you are charged. Payment is taken at the moment you subscribe and then at the start of each subsequent billing period. Applicable taxes may be added at checkout.
Payments are processed by Stripe. Your card details are given to Stripe directly and are never seen or stored by moonstone.
Automatic renewal
Every moonstone subscription renews automatically. A monthly subscription renews each month, and an annual subscription renews each year, at the then-current price for your plan, charged to the payment method on file, until you cancel it. There is no separate reminder before a renewal.
If we change the price of a plan you already hold, we will tell you before the change takes effect and you may cancel before it is applied.
How to cancel
You can cancel at any time, yourself, from the billing portal linked on your membership page and on your API keys page. No email, phone call or request to support is required.
Cancelling stops the next charge. It does not end the period you have already paid for: your paid features stay available until the end of the current billing period, and lapse at that point.
Refunds
Because cancelling is immediate and self-service, and because access continues to the end of the period you paid for, we do not generally refund a period that has already begun, and we do not refund partial periods.
If you were charged in error, charged after cancelling, or could not use a paid feature because of a fault on our side, write to support@moonstonehq.com and we will put it right, including a refund where that is the fair outcome. Consumer rights that cannot be waived under the law where you live are unaffected by anything in this section.
What happens to your data
Cancelling a subscription does not delete your account. Your collection, portfolio and watchlist remain available on the free tier, and paid surfaces such as full Market Reports become locked again rather than removed. Deleting your account is a separate action and is described in the Privacy Policy.
Failed payments and suspension
If a renewal payment fails, paid features may be suspended until payment succeeds. We may cancel a subscription that remains unpaid. Updating your payment method in the billing portal restores access once the payment clears.
Questions
Billing questions go to support@moonstonehq.com. We aim to answer within two business days.