Talk to a person
Every message opens a ticket with a reference you can quote back. Blocking issues from accounts with a Scan API key or a Pro membership are raised automatically and page the on-call, whatever you tick below.
We answer from a real queue, not a bot. Blocking issues from paid accounts are paged immediately.
Before you write
- A number looks wrong
- Send the card link. Every figure on the site states its source and sample size, so the fastest answer is usually the one on the page itself: open the card and look at the sample count beside the median.
- The Scan API is returning errors
- Include the request id from the response and the time. Quota and rate limits answer with a specific status, and those are worth checking first at the developer docs.
- Billing, refunds, cancellation
- Write from the address on the account. Cancellation is immediate from your membership page, and the paid period runs to its end.
- Password reset is not arriving
- Check the spam folder first, then write from any address and tell us which account it is for.