Talk to a person
Every message opens a ticket with a reference you can quote back. Blocking issues from accounts with a Scan API key or a Pro membership are raised automatically and page the on-call, whatever you tick below.
Rather use email? Write to support@moonstonehq.com. It lands in the same queue.
We answer from a real queue, not a bot. Blocking issues from paid accounts are paged immediately.
Before you write
- A number looks wrong
- Send the card link. Every figure on the site states its source and sample size, so the fastest answer is usually the one on the page itself: open the card and look at the sample count beside the median.
- The Scan API is returning errors
- Include the request id from the response and the time. Quota and rate limits answer with a specific status, and those are worth checking first at the developer docs.
- Billing, refunds, cancellation
- Write from the address on the account. Cancellation is immediate from your membership page, and the paid period runs to its end.
- Password reset is not arriving
- Check the spam folder first, then write from any address and tell us which account it is for.
Common questions
- How many Cynthia questions do I get?
- 5 a day without an account, 25 a day on a free account, and 300 a day with Pro. Compare plans
- Is the card scanner free?
- Single card scans are free. A signed-in free account has a fair-use ceiling of 600 scans a day, and Pro removes it. Binder and showcase pages are a Pro feature: 50 pages a day with Pro, not included on a free account. Open the scanner
- What does shop intake cost?
- Scanning singles into the intake tray is free, and up to 25 lines per offer sheet export free. Bigger sheets and the Binder desk need Pro or a Scan API plan. The shop pilot
- How many cards can I keep in my collection?
- 50 cards on a free account. Pro removes the ceiling, and nothing already saved is ever deleted.
- What are the Scan API plans?
- Sandbox is free with 25 scans a month and needs no card. Developer is $9 a month for 500, Growth is $39 a month for 5,000, Scale is $249 a month for 50,000. Pro includes 200 API scans a month. There are no overage charges: when the month's quota is spent, further calls are refused rather than billed, and unused scans do not roll over. Scan API pricing
- How do I cancel, and what happens after?
- Cancel yourself at any time from the billing portal linked on your membership page or your API keys page; no email to us is needed. Canceling stops the next charge, and your paid features stay until the end of the period you already paid for. Billing terms
- Is there a free trial, and will I be charged when it ends?
- Where a subscription starts with free days, the page you subscribe on and the checkout both say how many. We email you before those days end, and canceling before then means you are not charged anything. Billing terms
- Can I get a refund?
- We do not generally refund a period that has already begun, because canceling is immediate and access runs to the end of it. If you were charged in error, charged after canceling, or could not use a paid feature because of a fault on our side, write to us and we will put it right, including a refund where that is the fair outcome. Billing terms
- Where do the prices come from?
- Card prices are the recorded TCGplayer market price, updated daily. Every figure we publish carries its sample size and its window. Graded prices are medians of recorded sales, never multipliers on a raw price. A gem rate with no recorded PSA 10 is reported as absent, not as zero. We refuse to state figures the data cannot support, and an article says so in its methodology block where the evidence is thin. How every figure is made